Refund policy

Refund Policy for After Life Studios 

At After Life Studios, we are committed to providing you with the highest quality handcrafted clothing items. We stand behind our products and want you to be completely satisfied with your purchase. Please take a moment to review our refund policy to understand the terms and conditions for requesting a refund.

Eligibility for Refunds: We accept refund requests under the following circumstances:

  1. Damaged Product: If you receive a damaged product, we will gladly process a refund for you. To qualify for a refund due to damage, please follow the instructions below.

  2. Incorrect Sizing: If you receive an item with an incorrect size that does not match your order, we will process a refund. Please ensure that you have received a different size from what you ordered.

Refund Request Process: To initiate a refund request, you must adhere to the following steps:

  1. Email Notification: Send an email to afterlifestudios.us@gmail.com within 30 days of receiving your order. In your email, please include the following information:

    • Subject: Refund Request
    • Your full name
    • Order number
    • Description of the issue (e.g., damaged product or incorrect sizing)
    • Clear and detailed photographs of the damaged item, if applicable

  2. Wait for Confirmation: After we receive your email, our customer support team will review your request. We may request additional information or images to assess the issue properly.

  3. Approval: If your request is approved, we will provide you with instructions on how to return the item. Please ensure that the item is in its original condition, including any tags and packaging.

  4. Return Shipping: You will be responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure the safe return of the product.

  5. Refund Processing: Once we receive and inspect the returned item and verify that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Refund Timeline: Please allow up to 15 business days from the date we receive your returned item for us to process the refund. The timeline may vary depending on the payment method and financial institutions involved.

Non-Refundable Items: Please note that certain items are non-refundable, including:

  • Items that do not meet the eligibility criteria mentioned above.
  • Items returned after the 30-day period from the date of receipt.
  • Items that show signs of wear and tear beyond what is necessary for inspection.
  • Customized or personalized items.

Contact Us: If you have any questions or need assistance with the refund process, please don't hesitate to reach out to our customer support team at afterlifestudios.us@gmail.com. We are here to help and ensure your satisfaction.

Thank you for choosing After Life Studios. Your satisfaction is our priority, and we are committed to providing you with the best possible experience.

Sincerely,

Dylan Wiler,

Co Founder of After Life Studios